Registered, but can't get on?
The most common problem faced by users are unconfirmed registrations. When you submit your registration, a confirmation message is sent to the e-mail address provided.
However, the confirmation e-mail may not always make it to your Inbox. Typically, the message is inadvertantly blocked by your mail server or may be removed by software intended to delete spam e-mail.
If you have registered, but do not receive a confirmation e-mail within 48 hours, you can request manual confirmation of your registration.
Send an e-mail to info @ wwpa.org from the e-mail account listed in your registration. Also include the full name entered with your registration.
If the return e-mail address and name match the registration information, your registration will be confirmed. Allow one to two days for manual confirmation.
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Registration for the WWPA Online Technical Guide is a two-step process that requires a valid e-mail address for each subscriber. This e-mail address is used to confirm the user and activate the free subscription to the Online Technical Guide.
If you encounter problems in registering, please review the information below.
Entering your registration
To register, complete each blank in the online form. (For information on how WWPA will handle your registration information, go to our online privacy policy.)
Click Update to start the registration process. This will generate an e-mail message from WWPA to the e-mail address you provided in the registration form.
While this message is created and sent immediately, there may be some delay in reaching your e-mail Inbox. This delay may be caused by your e-mail service or your domain. The delay may be as short as five minutes or as long as six hours.
Spam or junk mail filters may block the confirmation e-mail from reaching your Inbox. If you have not received the confirmation to your Inbox, you should check your Junk Mail folder or other review folders for the message. If you do not receive a confirmation e-mail, follow the instructions above.
Activating your subscription
The confirmation e-mail you receive will include a web site link that will automatically activate your subscription. The link will appear like this:
http://www2.wwpa.org/Default.aspx?ctl=login&verificationcode=XX-XX
with unique numbers where the X's appear. Simply click on this link shown in your message, or copy it and paste the entire link into the Address line on your browser.
The link will take you to the log-in page and automatically fill in your e-mail address. Enter your password and click the Login button to access the WWPA Online Technical Guide.
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